FAQ
📦 Orders & Shipping
Q: What are the order processing and delivery times?
Order processing typically takes 1 to 3 business days. Standard delivery within Quebec usually takes 2 to 7 business days, depending on your location.
Q: Do you ship internationally?
Yes, we do offer international shipping. Order processing takes 1 to 3 business days, and standard international delivery generally takes 5 to 10 business days.
Q: How can I track my order?
Once your order has shipped, you will receive an email with a tracking number so you can follow your package in real time.
💳 Payment & Security
Q: What payment methods do you accept?
We accept credit cards, PayPal, Apple Pay, and other secure payment options.
Q: Is my payment secure?
Yes. All transactions are encrypted and secured via SSL, ensuring maximum security and peace of mind.
🔁 Returns & Exchanges
Q: Can I return or exchange my tote bag?
Yes! You have 30 days to request a return or exchange. The item must be unused and in its original packaging. Please refer to our Returns & Exchanges Policy for more details.
Q: What if my product is damaged?
No worries. Simply contact us within 48 hours of receiving your order and include a photo of the item. We’ll quickly offer a solution (exchange or refund).
📩 Contact Us
Q: I have a question or a special request — how can I contact you?
You can email us at myriam@evoquebags.ca or reach out through the contact form on our website. We usually reply within 24 to 48 hours.
